Frequently asked questions
What is the return policy?
Refund policy
REFUNDS AND RETURNS
If you would like to return an item to RYZE, you must contact us within 30 days of delivery of your item to request a return shipping label.
Simply follow these steps:
Let us know by one of the following methods that you'd like a refund, and which item you'd like to return:
- Emailing us at: alex@ryzesuperfoods.com
- Direct messaging us at: @ryzesuperfoods on Instagram or Facebook
- Texting us at: 617-221-3852
- We do not process return requests by phone call or voice message.
- We will email you a prepaid return slip within 24 – 48 hours of your request.
- Place the bag in a box or mailer and mail it back to us using the prepaid return label.
- We will initiate your refund as soon as we receive your package back to our warehouse, and it has been stowed. Your refund will be processed within 1 – 2 business days. Refunds will be issued to the same credit card or method of payment that was charged when ordering the product. Once a return is processed, it may take up to 10 business days for the return to be posted to your account, depending on your method of payment.
Please use this return shipping label supplied by us so that it is returned to the proper warehouse location that matches your order. Items shipped to an improper address due to your failure to contact us for a return shipment label are not our responsibility to refund or reship. Returned product(s) will be fully inspected and evaluated before a refund is issued. Items MUST be unopened and the seal must be completely intact for refunds to be issued.
If you have not contacted us within 30 days of delivery of your item to initiate a return, your item will NOT be refunded. RYZE is not responsible for duplicate orders placed by the customer online.
If a shipment is returned to us as undelivered you may either request a full refund for the products ordered, OR we can reship the order with no additional shipping fee. **This does not apply to Refused Packages. Please see the Refused Packages section below.
REFUSED PACKAGES: Given the choice, rather than refuse the package, please accept it and contact us immediately so we may process the return appropriately. If you refuse to accept your package for any reason other than damage to the package, you may receive a refund for the products, if and when we receive the package back to our warehouse.
If you refuse to accept your package because there is obvious damage to the package or to the items in the package, you will not be charged for the cost of return shipping or any processing fee. If the package is received back to the warehouse, we can either refund the cost of the entire order, including any additional shipping cost, or reship you a new package at no additional cost to you.
If you subsequently determine after you open the package that there are defective/damaged Items, you may return the product for a full refund or exchange. This may include, for example, damage to the seal of the package, causing a product to leak out, or a slash or puncture wound through the package. We will have the damaged/defective product returned to us with free shipping included. We must receive the product back in order to send you another or issue a refund.
Please contact us immediately if you refuse a package so we know it is on the way back to us.
PLEASE NOTE: Refused shipments/packages have been known to get lost in the return process and may not be returned to us. If you refuse your shipment and it does not return to our warehouse, we are unable to issue a refund. Once again, customers must use a return label generated by our customer service team to ensure that returns are received by us.
LOVE-IT-GUARANTEE
OUR 100% "LOVE-IT" GUARANTEE: Try RYZE subscription orders completely risk-free! We believe strongly in the value of RYZE and want you to be satisfied with your subscription order. If you don’t absolutely love it for any reason, we’ll give you a full refund for one opened (1) bag of coffee and/or one opened (1) creamer, and/or one (1) opened bag of matcha and/or one (1) opened bag of chicory on your first subscription order only. If you order and open two (2) of the same item, e.g. two (2) opened bags of coffee, you can only receive a refund on one (1) of those opened bags. No questions asked! A few things to keep in mind. You must let us know within 30 Days of the date of your delivery or we will not be able to accept your refund request. No exceptions. The Love-It-Guarantee applies only to your first subscription order and not to one-time purchases. Simply follow the return steps outlined in Section 1 above to request your shipping label and refund.
** This refund policy applies to orders placed on ryzesuperfoods.com only and it is subject to change without notice.
Your privacy choices
As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.
Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.
If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.
By clicking “opt out“, the browser on this device will be opted out of sharing personal data. If you select the checkbox and enter an email, the related customer account will also be opted out.